Below is our return/cancellation policy as well as our shipping information.

Returning an Item
To return a item please follow these basic steps:

• Make a copy of the invoice included with your order.
• Pack the item and invoice copy securely in the original package, if possible.
• Be sure to keep a copy of the invoice for your records.
• All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your invoice directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:       

  Mega-Pro
  251 W. Hilton Drive Ste 100
  St. George, Utah 84770

• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Cancelling an Item
To cancel an item follow these basic steps:

• Have your order confirmation number available.
• Call 800-541-9469 and ask for Mike in Customer Service.
• Or email your request to mike@mega-pro.com
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your request to cancel the order.

Shipping Method
All orders will be shipped to you via UPS within 2-5 days after receipt of order. Expect 5-10 days to receive orders.

Billing Descriptor
The charge on your Credit card will appear as the name - Mega-Pro.